Extended Warranty Claims
If you purchased an extended warranty through Janssen Insurance or Autosure when you bought your vehicle from PWC, here's exactly how to make a claim.
Who This Page Is For
This page is for Premium Wholesale Cars customers who purchased an extended warranty — through either Janssen Insurance or Autosure — at the time of their vehicle purchase.
If your vehicle is still within the 3-month dealer warranty period, contact us directly instead — we handle those claims in-house.
Not sure which warranty you have? Check your purchase paperwork or call us on 0800 422 771 — we can look it up for you.
How to Claim — Janssen
Janssen manages the entire claim through their approved repairer network. You contact them, they authorise the work, and the repairer invoices Janssen directly.
Janssen Claims Line
0800 456 578
Call Janssen
Phone 0800 456 578. Have your policy number and vehicle registration ready.
Provide Vehicle Details
Give your policy number, vehicle make/model/registration, and describe the fault clearly.
Authorised Repairer Assigned
Janssen will authorise an approved repairer and direct you to take your vehicle there.
Take Vehicle to Repairer
Drop your vehicle at the approved repairer. They will assess and carry out the repair.
Repairer Invoices Janssen
The repairer invoices Janssen directly for the covered work. You don't chase the payment.
Pay Excess (If Applicable)
If your plan has an excess, you pay that amount to the repairer. Everything else is covered.
How to Claim — Autosure
Autosure handles the assessment and repair arrangement once you contact them with your policy details and fault description.
Autosure Claims Line
0800 267 873
Call Autosure
Phone 0800 267 873. Have your policy number ready and be prepared to describe the fault.
Describe the Fault
Provide your policy number and a clear description of what's wrong with the vehicle.
Assessment Arranged
Autosure will arrange an assessment and/or repair through their approved process.
Pay Excess
You pay the excess (if applicable). The covered repair costs are handled by Autosure.
What You'll Need
Having these ready before you call will speed up the process significantly.
Don't Have Extended Warranty?
If you didn't purchase an extended warranty when you bought your vehicle, it may not be too late. Depending on your vehicle's age, kilometres, and condition, you may still be eligible to add extended cover.
Some plans require a brief inspection before cover can begin on an existing vehicle. The sooner you enquire, the more options are available.
Learn About Extended WarrantyWe're Here to Help
Not sure how to proceed, can't find your policy documents, or need help with a claim? Contact our after-sales team and we'll walk you through it.