Roadside Assistance
Break down anywhere in New Zealand, any time of day or night, and help is one phone call away. Provided through our partner Janssens Insurance.
What's Included
Comprehensive breakdown cover that handles the situations you hope never happen — but need to be ready for.
24/7 Breakdown Assistance
Round-the-clock emergency help anywhere in New Zealand, 365 days a year.
Flat Tyre Change
Roadside tyre change using your spare, or tow to the nearest tyre shop if no spare is available.
Battery Jump Start
On-the-spot jump start to get you moving again. If the battery is beyond recovery, towing is arranged.
Lockout Service
Locked your keys in the car? A technician is dispatched to get you back in without damage.
Emergency Fuel Delivery
Ran out of fuel? Enough is delivered on the spot to reach the nearest station.
Towing to Nearest Repairer
If the issue can't be resolved on-site, your vehicle is towed to the nearest approved repair facility.
Accommodation & Travel Costs
Stranded away from home? Cover for accommodation and travel expenses to get you home or to your destination.
Why Get Roadside Assistance
Breakdowns don't happen on your schedule. They happen when you're least prepared — and that's exactly when roadside cover earns its keep.
Breaking Down at Night
It's 11pm, the engine warning light comes on, and you're on an unfamiliar road. One call — help is on its way.
Road Trip Breakdown
You're three hours from home when the car won't start. Roadside cover handles the tow and gets you moving again.
Winter Morning Flat Battery
Cold mornings are ruthless on batteries. A jump-start technician is dispatched before your day is derailed.
Locked Out at the Shops
Keys locked in the car with the groceries. A lockout technician arrives — no broken windows, no locksmith fees.
“You don't buy roadside assistance because you expect to break down. You buy it so that if you do, it's an inconvenience — not a crisis.”
How It Works
Call the 24/7 Number
Call the dedicated Janssens Roadside Assist hotline any time of day or night. Give your location and describe the issue.
Help Is Dispatched
A qualified technician or tow operator is sent to your location. Real-time updates keep you informed.
Issue Resolved On-Site
Most breakdowns are fixed right there — jump start, tyre change, fuel delivery, or lockout. If not, you're towed to the nearest repairer.
Costs Covered by Your Plan
No surprise bills. The callout, labour, and towing are covered under your roadside plan — you just get back on the road.
Pricing & Bundling
Roadside assistance is most affordable when bundled with other Janssens Insurance products at the time of your vehicle purchase.
Bundle & Save
- Add roadside to any Janssens GAP or MBI policy for as little as ~$60/year
- One simple add-on at time of purchase — no separate sign-up
- Coverage matches your insurance term (1 to 5 years)
- Includes all services: towing, jump start, lockout, fuel, tyre change
- Accommodation & travel costs included when stranded away from home
When added to a Janssens GAP or warranty package
Good to Know
Roadside assistance is available as a standalone product, but the best value comes from bundling it with your Janssens insurance package at the time of vehicle purchase.
Already purchased your vehicle? Contact us to discuss adding roadside cover to an existing Janssens policy or as a standalone plan.
Tip:Bundling roadside with GAP insurance and extended warranty through Janssens gives you the most complete protection package — and the best per-product pricing.
How It Compares to AA Roadside
AA Roadside is a solid service — but if you're already arranging insurance through Janssens, bundling roadside can save you money and simplify your cover.
| Feature | AA Roadside | Janssens Roadside |
|---|---|---|
| 24/7 Breakdown Callout | ||
| Battery Jump Start | ||
| Flat Tyre Change | ||
| Lockout Service | ||
| Emergency Fuel Delivery | ||
| Towing | 10–100km (plan dependent) | To nearest repairer |
| Accommodation & Travel | Higher tiers only | |
| Bundle with GAP / MBI | ||
| Annual Cost (standalone) | $99 – $169/yr | From ~$60/yr bundled |
| One-Time Add-On at Purchase |
AA pricing based on publicly available 2025 membership rates. Janssens bundled pricing is approximate and depends on the overall package selected.
Frequently Asked Questions
Never Get Stranded
Add roadside assistance to your next vehicle purchase — or ask about adding it to your existing Janssens insurance package.